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Address: Surry Hills NSW, Australia 2010

Hours: 9:00 - 17:30, Mon - Fri

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Incident Response & Investigation

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Download our incident response playbook and sample investigation report.

Incident Response Playbook PDF Sample IR Report DOC

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Incident Response & Investigations

Our Incident Response & Investigations service is designed to rapidly contain, eradicate, and recover from security incidents while preserving forensic evidence. When a breach or suspicious activity occurs, our expert team mobilizes immediately to minimise impact, identify root causes, and restore normal operations.

We handle incidents of all types—ransomware, data exfiltration, insider threats, and advanced persistent threats (APTs)—by following a proven methodology that aligns with NIST, SANS, and ISO 27035 guidelines. Our skilled investigators perform in-depth digital forensics, log analysis, and malware reverse-engineering to piece together the attack timeline and recommend remediation steps.

In addition to reactive response, we offer proactive readiness assessments, tabletop exercises, and continuous monitoring to strengthen your organization’s resilience and reduce response times. Every engagement includes a post-incident review to improve your security posture and incident handling procedures.

Incident Response & Investigations

Incident Response Services & Methodologies

  • 24/7 Incident Hotline & Triage – Immediate access to IR experts for rapid assessment.
  • Forensic Evidence Collection – Disk imaging, memory capture, and chain-of-custody management.
  • Malware Analysis – Static and dynamic analysis to identify malicious code and prevent future infections.
  • Log & Network Traffic Analysis – Deep-dive into SIEM logs, firewall logs, and packet captures.
  • Threat Hunting – Proactive search for indicators of compromise (IOCs) within your environment.
  • Data Breach Investigation – Identification of compromised data, users, and exfiltration pathways.
  • Insider Threat Analysis – Behavioral analytics and keyword searches to detect malicious insiders.
  • Incident Containment & Eradication – Network isolation, account suspension, and malware removal.
  • Root Cause Analysis – Determine how the incident occurred and recommend long-term fixes.
  • Regulatory & Compliance Support – Guidance for GDPR, HIPAA, PCI-DSS, and other frameworks.
  • Tabletop Exercises & Simulations – Custom scenarios to test your IR plan and staff readiness.
  • Post-Incident Lessons Learned – Detailed review and actionable improvements for policies and controls.

Incident Lifecycle

Our structured approach covers each phase of incident handling:

1. Preparation

Developing IR plans, establishing communication channels, and configuring forensic tools.

2. Detection & Analysis

Identifying suspicious activity, validating alerts, and prioritizing the incident’s scope.

3. Containment, Eradication & Recovery

Isolating affected systems, removing malware, and restoring services from backups.

4. Post-Incident Review

Documenting findings, performing root cause analysis, and updating IR procedures.

Key Focus Areas

Our investigations target critical security domains:

  • Digital Forensics – File system analysis, memory forensics, artifact recovery.
  • Malware & Reverse Engineering – Dissecting malicious binaries to understand attacker intent.
  • Log & Network Analysis – Correlating SIEM data, firewall logs, and packet captures.
  • Threat Intelligence Integration – Leveraging external feeds for timely IOCs and TTPs.
  • Regulatory Compliance – Ensuring breach response aligns with legal and industry requirements.
  • Communication & Reporting – Stakeholder notifications, executive briefings, and law enforcement liaison.

Investigation Methodology

  • Automated Log Parsing – SIEM queries, time-synchronized event reconstruction.
  • Manual Forensic Analysis – Disk and memory imaging, timeline reconstruction, malware sandboxing.
  • Chain of Custody Procedures – Ensuring evidentiary integrity for legal or regulatory actions.
  • Threat Intelligence Correlation – Matching IOC lists against internal telemetry.
  • Endpoint Forensics – Live response tools, artifact extraction, registry analysis.
  • Network Forensics – Packet capture review, anomalous traffic detection, C2 mapping.
  • Malware Dynamic Analysis – Sandbox execution, API call tracing, behavior profiling.
  • Root Cause Remediation – System hardening, patch verification, configuration improvements.

Deliverables

Every IR engagement includes:

  • Executive Incident Summary – High-level overview of incident impact and business risks.
  • Detailed Technical Report – Timeline, forensic artifacts, and analysis of attacker activities.
  • Root Cause Analysis – Identification of vulnerabilities exploited and recommendations to prevent recurrence.
  • Forensic Evidence Package – Disk images, memory dumps, malware samples, and chain-of-custody logs.
  • Remediation Roadmap – Prioritized action items for patching, configuration changes, and policy updates.
  • Lessons Learned Workshop – Guided session to update IR plans, training, and controls based on findings.

Frequently Asked Questions

A security incident includes any suspected or confirmed breach, data leak, malware infection, unauthorized access, or suspicious activity that may impact confidentiality, integrity, or availability of your systems or data.
We offer a 24/7 incident response hotline with guaranteed response within 30 minutes of your initial report. A triage team will begin analysis immediately and deploy on-site or remote if needed.
Yes, we guide you through regulatory breach notification processes (GDPR, HIPAA, PCI-DSS, etc.), help draft required communications, and liaise with legal counsel to ensure compliance.
We require designated points of contact, access to affected systems (read-only preferred), relevant logs, and any existing incident response documentation. Clear communication channels streamline coordination and resolution.