Privacy Policy

Clearnet Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cybersecurity services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and job title
• Company name and address
• Email address and phone number
• Information related to your security requirements
• Technical information about your systems (for service delivery)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our cybersecurity services
• Communicate with you about our services
• Send you technical notices and security alerts
• Respond to your comments and questions
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following situations:

• With your consent: We may share your information with your explicit consent
• Service providers: We may share information with trusted third parties who assist us in operating our website and conducting our business
• Legal requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

As cybersecurity professionals, we take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Our legitimate business needs
• Potential risk of harm from unauthorised use or disclosure

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Objection: Object to certain processing of your information
• Withdrawal of consent: Withdraw consent where we rely on it for processing

7. Australian Privacy Principles

As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes ensuring that we:

• Only collect personal information that is necessary for our functions
• Collect information by lawful and fair means
• Take reasonable steps to ensure information is accurate and up-to-date
• Provide access to personal information upon request
• Use and disclose information only for the purpose it was collected

8. International Data Transfers

While we primarily operate in Australia, we may transfer your information internationally in limited circumstances, such as:

• When you are located outside Australia and request our services
• To service providers located in other countries
• When required by law or legal process

When we transfer information internationally, we take steps to ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.